It would be an understatement to call this a “difficult” period for corporate communication compliance officers. Compliance has become more complicated in recent years, both as a function and as a company culture, with changing employee behavior and technical makeup being the main factors.
Call Monitoring Requirements
These factors and recent transgressions involving using various mobile channels for illegal activities have prompted corporate executives and important regulators to call for compliance officers. This is to exercise more control over internal communications within the organization, specifically through stricter text archiving rules and a more compelling mobile call monitoring system.
To efficiently monitor and reduce communication compliance risks, compliance officers don new hats and start cross-division collaboration.
Managing Cultural Risks
Most difficulties today’s compliance officers face arise within the business’s boundaries. The diversity of generations and ethnic backgrounds in the modern workforce leads to cross-cultural challenges that impair the effectiveness of commercial communications.
One example of a cultural risk compliance officers must handle is the new generation of employees’ predilection for texting over traditional email. The formality of the language employees use when communicating about business topics via text and the difficulty of deciphering the context of a single text message—frequently tracked to a succession of capture mobile calls, chats, and emails—are some of this shift’s most prominent effects.
Conclusion
The goal of a modern communication compliance officer is to address this risk by putting up the necessary policies that establish acceptable use of the mobile device and associated channels in the workplace, as well as by investing in the right solution that can help them monitor voice calls, text messages, emails, chats, and other mobile content in real-time.
Check out this infographic by TeleMessage to learn more about the industry requirements and regulations in monitoring compliance for organizations.
